Operational listening and cases

Reports that become action.

AI-assisted operational listening that turns feedback into traceable cases, with managed treatment, evidence and response.

Problem / 01

The problem that guides the product.

In clubs, parks and physical environments, feedback and incidents arrive through conversations, email and spreadsheets. Without a single workflow, operations lose context, ownership, history and visibility into resolution.

Product / 02

How the product works.

Receives complaints, suggestions, compliments and incidents through QR Code or link, then organizes them into cases with protocol, location, responsible team, evidence, status and user feedback.

Who it is for: Clubs · Parks · Operations, maintenance and service teams
Core capabilities: Intake by QR Code or link, AI-assisted triage and workflow management by team, assignee and status, with evidence, feedback and operational indicators
AI-assisted analysis and routing
Action plans, tasks, evidence and deadlines
Assignee location upon completion
Administrative follow-up and approval workflow
Progress notifications through WhatsApp
TV dashboard with real-time volume, status and priorities
Connections: WhatsApp · TV dashboard · PDF and spreadsheet export
Official presence: jogajunto.app (opens in a new tab)

Operation / 03

From input to return.

Five stages show how the product organizes the signal, guides execution and returns context to the operation.

01Contextual intake
02AI-assisted triage
03Closure and response

OPERATIONAL JOURNEY / 05 STEPS

01 / 05Input

STEP 01Member, visitor, customer, guest or employee

Contextual intake

Through a QR Code or link, the user submits a report with location, text, photo or audio.

Input: Incident, complaint, suggestion, question or compliment
Action: Captures identification, location and entries in text, photo or audio
Outcome: Report registered

Next step / 04

DiscoverJogaJuntoin its official environment.

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