Feedback intelligence

Real-time feedback for better decisions.

An experience platform that turns evaluations into operational causes, priorities and improvement actions.

Problem / 01

The problem that guides the product.

Long surveys generate low engagement and data that is difficult to interpret. In operation, this delays the identification of satisfaction and dissatisfaction drivers and reduces response capacity.

Product / 02

How the product works.

npsXP brings together scores, positive and negative drivers, comments, dashboards, rankings and filters to guide operational priorities.

Who it is for: Customer experience teams · Product teams · Service and operations managers
Core capabilities: NPS collection, positive and negative drivers, comments, dashboards, rankings, filters, shareable links and result exports
Promoter, passive and detractor classification with NPS calculation
Score distribution and recurrence of experience drivers
Response and comment history across selected periods
Connections: Android and iOS apps · Collection by tablet, mobile, link and kiosk
Official presence: npsxp.com.br (opens in a new tab)

Operation / 03

From input to return.

Five stages show how the product organizes the signal, guides execution and returns context to the operation.

01Response collected
02Real-time reading
03Decision signal

OPERATIONAL JOURNEY / 05 STEPS

01 / 05Input

STEP 01Customer, member, visitor or service user

Experience evaluation

The customer assigns a score from 0 to 10 and starts the experience record.

Input: Link or collection point provided by the operation
Action: Captures a 0-to-10 score for the configured NPS question
Outcome: NPS score recorded

Next step / 04

DiscovernpsXPin its official environment.

Visit official website Discuss this product